https://despatch.blog.gov.uk/2017/07/13/improving-the-find-your-nearest-driving-instructor-service/

Improving the ‘find your nearest driving instructor’ service

Find your nearest driving instructor

To help learner drivers make an informed decision about who teaches them, we’ve made some improvements to the ‘find your nearest driving instructor’ service.

We want to make sure that all learner drivers have the information they need to become a safe and responsible driver before they start driving lessons. This will help them through a lifetime of safe driving.

The improvements we’ve made also give you an opportunity to promote yourself to learner drivers and their parents, from an official source.

Making GOV.UK the first stop for learner drivers

Around 10,000 people use our service to find driving instructors every week.

Graph showing the number of users of the 'find your nearest instructor' services

Over the summer, we’ll start to:

  • encourage more learner drivers to use it
  • do more to explain the benefits of choosing a DVSA approved driving instructor

Link to your website for detailed information

You can now add a link to your website (including a Facebook page, if you don't have a separate website) to the service. This will show in the search results, along with your other contact details.

This will let you give learner drivers more detailed information on the services you provide – whether that’s if you provide manual or automatic lessons, your prices, and any services you offer for pupils with a disability, health condition or learning difficulty.

These are all things that learner drivers who have used the service have told us they want to see.

Add their websites on. And working pattern so I don't have to email everyone to find out when they work etc.

By telling you if they do manual or automatic driving lessons.

More info on instructors... to save time on emailing,calling or texting instructors.

Offer an idea to prices and more about the service.

Saying the driving lesson price.

I'm looking for an automatic driving instructor, would be helpful if it said if they were manual or automatic.

Helping learners find the right instructor

We’ve also made it easier for learner drivers to filter their search results, so they can just see instructors who have:

By filtering their search results, learner drivers can see which instructors meet their criteria. So, I’d encourage you to make sure you’ve ticked the boxes for the code of practice and CPD and have agreed for DVSA to publish your standards check grade.

How to add or update your details

  1. Sign in to update your ADI registration.
  2. Answer ‘Yes’ to ‘Would you like us to publish your main telephone number and email address on our website?’
  3. Add the link to your website or Facebook page.
  4. Tick the box to show you’re committed to a minimum period of CPD per year.
  5. Tick the box to show that you follow the ADI code of practice.
  6. Tick the box to publish your latest standards check grade and score.

Any updates you make will take place overnight - so you can see them on the service the next day.

You can opt back out of the service at any time.

If you haven’t had a new standards check grade yet, your previous check test grade will be shown. If someone clicks on your grade, they’ll see an explanation of what your grade means. If you failed your most recent standards check, it will show as ‘FAIL’.

It's also worth taking the opportunity to check that all your contact details are up to date. So I encourage you to put a few minutes aside to sign in and check.

We'll continue improving the service based on the feedback we receive.

Make sure you're signed up for email alerts, or follow us on Twitter and Facebook for the latest updates about the service.

18 comments

  1. Comment by Brian Terras posted on

    Can you post my pass rate ?
    Can you post best examiners pass rates ?
    Best test center for passing ?

    Reply
    • Replies to Brian Terras>

      Comment by Olivia (DVSA) posted on

      Hi Brian,

      You won't be able to publish pass rates on the find your nearest driving instructor service.

      Reply
      • Replies to Olivia (DVSA)>

        Comment by Ricky Tang posted on

        Hi Olivia, I have updated my account to include my latest Standard Test Grade but it's still showing"Grade unavailable"! Is there any one I can email for help? Many thanks!

        Reply
        • Replies to Ricky Tang>

          Comment by Chris (DVSA) posted on

          Hello,

          If you're having trouble updating your details, you can contact PADI@dvsa.gov.uk including your full name, personal reference number and a description of the issue you're having.

          Thanks,

          Chris

          Reply
  2. Comment by Ricky Tang posted on

    Hi I already gave permission to publish my lastest standards check grade but on the site it says Unavailable. Where can I get help on this?

    Reply
    • Replies to Ricky Tang>

      Comment by Chris (DVSA) posted on

      Hello,

      If you're having trouble updating your details, you can contact PADI@dvsa.gov.uk including your full name, personal reference number and a description of the issue you're having.

      Thanks,

      Chris

      Reply
  3. Comment by Michael Rigby posted on

    So if your check test is a B grade on the day your be looked at as a second rate Instructor and get no work. I think the DVSA has lost the point that Instructor do this job for a living .Great if you get A grade
    rubbish if you don't.

    Reply
    • Replies to Michael Rigby>

      Comment by Stephen Seale posted on

      Further to Michael Rigby's comment, I completely agree. The interesting thing is that, based on my location (Leeds, West Yorks), none of the 40 'nearest' instructors have a Grade 'A' (like chickens) or a '6' (high or low?) - the nearest 'top' grade is 6.5 miles away! What a totally deceptive and misleading piece of factual information. I am a grade 5 (like the vast majority), an full-time ADI for 17 odd years. I have NEVER been short of work and It's not my grade that's done this, it's my reputation. I have taken pupils on from Grade 6-ers who failed to get through to them, and I strongly suspect that there have been ex pupils of mine who 'gave up' for a while who moved on to other instructors - sometimes the chemistry just doesn't work. In the final analysis, it's not your grade (one persons' opinion after observation of an untypical hour's lesson) that counts, it's your passed pupils willingness to recommend you because of what you did for them. Unfortunately, the statistic-bound, monopolised and unaccountable body that the DVSA is doesn't wish to find a meaningful way to convey such a subjective viewpoint.

      Reply
  4. Comment by Chris Bishop posted on

    Can you outline the guidance for nationwide driving schools with hundreds of instructors? Do you accept bulk uploads - with a mixture of individual and company-wide information to be managed centrally?

    Reply
    • Replies to Chris Bishop>

      Comment by Chris (DVSA) posted on

      Hello,

      Individual instructors are responsible for their own records and data and we can take requests to change or publish data only from the instructor themselves. We would not be able to accept information submitted en masse by a larger company on behalf of their employees.

      Thanks,

      Chris

      Reply
  5. Comment by Stephen Rudgley posted on

    As the Dvsa has incorrect details on the system and despite numerous attempts over the past nine years to get the information corrected they have failed to do so. Therefore can you please advise how i can remove my information from the DVSA and make it so that the DVSA cannot share any of my information.

    Reply
    • Replies to Stephen Rudgley>

      Comment by John (DVSA) posted on

      Hi Stephen

      I'm sorry to hear that you've had problems with the incorrect details. These are the details that are held for you on the ADI register.

      You can update the details online at https://www.gov.uk/update-approved-driving-instructor-registration. If you have any problems logging in here, please email customerservices@dvsa.gov.uk explaining the problem. You need to include your:

      - ADI personal reference number or driving licence number
      - date of birth
      - postcode

      When you're logged in, you can then opt in and out of having your details displayed at any time.

      Thanks

      Reply
  6. Comment by Justin Mark Hamilton-Peach posted on

    Hi
    Over the past two years I have never been able to find myself on find an instructor...I put my own postcode in and an error message comes up.
    I have used several devices and even a relatives PC in Oxford...still nothing except the error message.
    Help

    Reply
    • Replies to Justin Mark Hamilton-Peach>

      Comment by John (DVSA) posted on

      Hi Justin

      I'm sorry that you've had problems using the service. Could you please email details of the error message you see to customerservices@dvsa.gov.uk, and a member of the team will look into it for you.

      Thanks.

      Reply
  7. Comment by William MacLelland posted on

    There does not appear to be much to attract one to include ones Driving School on this set up!

    Reply
    • Replies to William MacLelland>

      Comment by John (DVSA) posted on

      Hi William

      We think that being able to promote yourself to learner drivers and their parents from an official source is useful, but understand that not every ADI will want to use it.

      Over the past couple of years, the number of people using the service to find an instructor has been increasing.

      In June 2015, it was used by 20,000 people. The data for June 2017 shows this has doubled to 40,000 people.

      Over 278,000 people have already used the service in 2017. We know that some of those will be ADIs checking their details, but it does show that more people are turning to the service as part of the task of finding the best instructor for them.

      We've added these latest features in response to feedback from learner drivers. We'll continue to develop the service to meet their needs.

      As mentioned, we will be running a consumer campaign later in the year to raise awareness of the service even more, so we expect the figure of 10,000 people a week to increase.

      So as more learners and their parents use the service, we think that there'll be even more value in ADIs signing up to have their details displayed.

      Reply
  8. Comment by Adam Hornett posted on

    I don't give driving lessons in the small village where I live, but in a town several miles away.
    I trade under a business name, which has a separate telephone number, website and e-mail address.
    My ADI registration is in my personal name and home address.
    How do I arrange to have my business details published and not my personal details?

    Reply
    • Replies to Adam Hornett>

      Comment by Chris (DVSA) posted on

      Hello,

      The system is set up to use the individual’s contact details rather than the school. This is to avoid the scenario where ADIs who work for the larger schools would all be displayed under the school's HQ postcode (and they could live hundreds of miles away).

      However, we've updated the Find Your Nearest service to enable customers to search based on grade, code of practice, and CPD if instructors agree to publish their information. This means that, rather than simply seeing a list of the instructors nearest to their home, customers can go straight to the ones that provide this information.

      Thanks,

      Chris

      Reply

Leave a comment

We only ask for your email address so we know you're a real person