How the Driver and Vehicle Standards Agency (DVSA) works out the driving test waiting time, what it actually means, and other measures that DVSA looks at to monitor waiting times.
John Selbey is DVSA's Operational Performance and Delivery Manager for driver services.
Earlier in the year we shared our plans with you to investigate ways we could create a modern, flexible and efficient driving test service. One that is less dependent on fixed driving test centres, and takes advantage of new technology. DVSA's Head of Driver Transformation John Selbey, shares some more details with you about the trials and the thinking behind them.
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