I joined DVSA after a 25-year career in retail, where I held a range of senior leadership roles focused on operations, transformation and customer delivery at scale.
I started at DVSA as a Driver Operations Manager, overseeing driving test delivery across the North West of England and Wales. This gave me a strong understanding of our testing services and the operational and capacity challenges we face.
In 2025, I moved into my current role as Senior Responsible Owner for the Driver Waiting Times Initiative (DWTI) programme. I lead a cross‑organisation effort to reduce waiting times and improve access to services, bringing together operational delivery, recruitment and training, digital reform, and enforcement.
My focus is on delivering sustainable improvements that increase capacity, tackle misuse, and create a fairer, more efficient system for learners while strengthening service resilience for DVSA.
Today we're publishing new data on GOV.UK that gives a fuller view of waiting times than ever before - and we'll be updating it every month, broken down by each individual driving test centre.
We have published the full results of our consultation on improving the rules for booking a driving test.
Find graphics to use on your social media and website to encourage your pupils to be ready to pass the driving test.