https://despatch.blog.gov.uk/2016/09/15/reducing-waiting-times-changing-how-we-train-new-driving-examiners/

Reducing waiting times: changing how we train new driving examiners

Front of a DVSA training academy building

Following my recent blog post on driving test waiting times, I wanted to tell you more about what we’re doing to improve how we train and recruit new driving examiners.

Over the last 3 years, test demand has increased by over 200,000 tests – with an extra 92,000 last year alone. At the start of the year there were 265 fewer driving examiners than the last time demand was this high. Between April 2008 and March 2009 we saw demand rise to 1,756,522.  

To help us reduce waiting times, we need to take on more driving examiners. Our recent examiner recruitment campaigns are starting to show results. At the start of the campaign we were recruiting on average 10 examiners per month (April 2014 to March 2015). Since April 2016, we've been recruiting on average 20 per month.

However, the sooner new examiners can start testing, the greater impact they’ll have on waiting times.

Improving the recruitment process

In the past, our recruitment campaigns brought in an average of 100 new driving examiners per year. We had to carry out 400 assessments to get those 100 examiners.

These one-day assessments were made up of a role-play assessment and an assessed car drive. All candidates had to do both parts.

Assessment now split

We've now changed this, so instead of having a one-day event with 2 parts, candidates are now invited to a role-play assessment, where around 600 role-play assessments are carried out.

Around half are successful, and they’re then asked to do an assessment drive.

Driving assessment: the new 4 levels

We've also introduced 4 levels of assessment for the drive. They are:

  • gold
  • silver
  • bronze
  • fail

This lets us invest more time in driver development. While driving ability is still vital (we haven’t ‘watered down’ what we expect), we now give more time to make good drivers, great drivers.

In the past, around 50% of those taking assessment drives went on to the training academy. This has now risen to 80%.

In the past, around 50% of those taking assessment drives went on to the training academy. This has now risen to 80%.

Previously, anyone considered by an assessor to need more than 10 hours of driver development would have failed the test. Now, new entrant examiners get a 3-day driver development course so that all new examiners show a high level of driver competency.

There are also 2 more days of driver development available for anyone who needs more time.

Driving examiners mentoring scheme

The other big change we've made is to the training process. Many qualified driving examiners were already acting as mentors to new entrant examiners – giving up their own time through lunch and at the end of the day because they knew they were making a difference.

We wanted to build on this dedication and recognise their expertise. This new process gives qualified driving examiners time away from testing to help prepare new entrant examiners for their course.

mentoring-coaching

We've asked examiners to sign up to mentor and share their knowledge on basic parts of the driving test, such as:

  • waiting room procedure
  • eyesight checks
  • wording to use
  • test routes

This scheme has been really beneficial to driving examiners, new entrant examiners and trainers. It means that trainers can focus their specialist training skills on teaching the central competencies of examiner control and assessment.

Accompanying driving tests

New examiners are based at their local test centre in weeks 1 and 2 to provide them with the opportunity to become familiar with the environment in their driving test centre. It allows them to learn the routes, accompany driving tests, and gives them time to reflect on the course so far.

I'm aware that some instructors are concerned about new entrants accompanying driving tests during weeks 1 and 2.

The more experience new entrants gain by accompanying driving tests and learning the routes, the sooner they’ll be ready to start testing. However, the examiner will always check that the candidates and instructor are happy with the new entrant accompanying the test.

By working together we can get new examiners into test centres sooner. The earlier they start testing the greater impact they’ll have on waiting times.

What’s next

More driving examiners are still needed. I'm hoping to bring a significant number of new entrant examiners into the agency over the next few months.

Sign for alerts when we advertise driving examiner vacancies by email, Twitter or Facebook.

27 comments

  1. Philippa godson

    Looking forward to THAT email offering me a place for role play stage.

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  2. Peter Cary

    I believe many tests are lost each day for various reasons

    No Shows
    No Licence
    Eye sight failure
    Unsuitable vehicle.

    Could not the DVSA utilise the examiners time, when such test slots become available, by offering on a first come first served basis, the chance to take a test that would otherwise be lost to anyone turning up at the Test Centre who has had their documents and eyesight checked at the start of the day?

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    • Abigail DVSA

      Hi Peter,

      Thanks for comment.

      We're promoting the 2,400 test appointments that go un-booked each month on Twitter and we've recently started to do the same with the short-notice car test appointments to try and them.

      Candidates will still need to book them using the online booking service on GOV.UK.

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      • Tim

        Thanks for the update, look forward to seeing the finished product and test waiting times kept down to 5 weeks or less.

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  3. Susan Wood

    Looking forward to the test waiting times coming back to normal, it's so difficult trying to forecast when someone will be ready with an 18 week wait. However, I hope new the examiners aren't going to be trained by some of the present examiners at my local test centre or they will be just as rude and unpleasant.

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  4. Wendy Olson

    You also need to make your driving examiners aware of drivers from out of the country. I had a terrible experience taking a driving test. (In 2009). Born in England, but lived in California for many years, I returned to England to retire and live out my days. My driving examiner was okay with me UNTIL I started talking and heard my American accent. Then he was horrible. He was out of order. One thing (of many!) he said was "the speed is 30 and you are doing 30.....yes I was, but drivers need to keep up with the flow of traffic! I was not speeding. He was determined I wasn't going to pass and I knew it. When we got back to the test area he said I did not pass. I asked him why; what did I do wrong? He was furious that I asked and told me I had 26 errors/infractions (or whatever you call them). At that time I had been driving for 44 years and had a lot of UK driving as well, as my Dad had returned to England to live in 1970 and I would rent a car at least twice a year when visiting. I consider myself to be an excellent driver. My examiner thought I was American and got an attitude towards me. As a result of that failed test I decided to return to California. I did not feel welcome in England. So I think educating examiners on being open to world wide drivers would be a good thing. I have remained a British citizen since I came to America in 1952.....I did not like how I was treated during my driving test. Unacceptable. Thank you for taking the time to read my comments. Regards, Wendy Olson

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  5. kevin higgins

    I have tried twice the SJT L.G.V. / P.C.V. fastrack recruitment test but to no avail
    full time examiners don't even know the answers to this sjt test and some explain that all the answers are not always relevant, and not the way that the DVSA actually operates.. perhaps this recruitment test should be re-thought out as i am sure there are many people like me who are a little disheartened at it being refused at the first hurdle.
    Kevin Higgins 30 years as a LGV / PCV instructor..

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    • Rob Noden

      I have had exactly the same experience. Getting past the SJT has been a nightmare for me too. The questions seem unrelated to the role of an examiner. I'm desperate to change from an ADI to a DVSA Examiner, but have stumbled at the SJT for 4 times now. It's very disheartening

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    • David Archer

      I have also failed this test on more than one occasion and I am very put off from applying further. In light of your comments regarding current examiners views on the SJT, I think it should be ditched altogether. If DVSA a suffering from a shortage of examiners then it seems obvious that some perfectly good candidates are slipping through the net. From the expatriated Brit in America's comments, it is clear that more work needs to be done highlighting those with good customer service skills as suitable candidates, through some sort of sift. It seems that DVSA could potentially be missing out on some very worthwhile examiners because of this subjective test.

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    • Kevin Harris

      Yes I also did go for the LGV examiner recruitment process & I found the role play situations to be very vague & lacked any real life "meat on the bone" situations. I was unable to proceed on any further or able to, until now, give any feedback about the above process. Disappointed, yes!!!

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  6. Peter Cary

    Abigail,

    I am aware of your Twitter alerts, but I suspect many hundreds of test slots become available for the reasons I listed every month and I know many would be prepared to wait all day for the possibility of a driving test.

    Surely this must be a better utilisation of examiners time, could you please tell me on average how many tests are currently lost in the manner I have described.

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    • Abigail (DVSA)

      Hi Peter,

      Between April 2015 and March 2016, we had to cancel 2,892 car driving tests because the candidate didn’t bring the right documents, the car wasn’t suitable, or it didn’t have L plates fitted.

      A further 2,201 car tests couldn’t go ahead because the candidate arrived late.

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  7. Brian drennan

    I know the cancellation period is 3 working days but is it maybe not possible to change it to 1 day where a pupil who has a test booked due to a previous fail and a short notice cancellation comes up .They may want to take it but might be unable to contact there instructor re availability. I recently had a pupil who booked his test for another test centre and the day after his cancellation date a full day of tests appeared short notice at his preferred test centre

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  8. Karl Phillips

    I don't understand why when recruiting new examiners they first have to do a SJT. What is the relivence? I am a driving instructor of almost 28 years and recently applied to be an examiner but was declined due to not passing this test. Surely with the experience I have I would be a good candidate to be an examiner.

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    • Abigail (DVSA)

      Hi Karl,

      Thanks for your comment.

      We use the situational judgement test to assess whether applicants are examiner material by assessing their ability to rate different courses of actions against several work-based scenarios. We welcome and encourage applications from a variety of backgrounds, so applicants don’t need to have any specialist knowledge to be able to complete it.

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  9. Adrian Tenan B.Tech. ADI

    That's great news Abigail (DVSA), hopefully this will also have an effect on the 3rd Party Test Booking websites that have been such a blight to the booking process to make it fairer to all.

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  10. Melanie Smith

    Fab to hear this - we have 3 new examiners at my local test centre and it's so refreshing as they are so much more friendly with the candidates than some of the older examiners - this is how it should be! In my opinion, too many examiners have been doing it too long and their attitudes put pupils off! It's an independent driving assessment and shouldn't put the fear of God into candidates - I'm sure some fail as they are scared by the authoritarian attitude they sometimes get! Great news!

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  11. Diana

    Maybe the dvsa should try and hold on to the examiners it already has, there has been so many left and still leaving at my local centre.

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  12. Graham

    It's time that some examiner's change their attitude and stop thinking that are some type of god, and remember that they are there to do a job. They should also should show a bit of respect to pupils taking test's. I also think that if they don't like the job then leave.

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    • Angus McFadden

      Unless they have very thick skins, comments like yours are likely to make all of them want to leave.

      The vast majority are nice people who are just doing their jobs.

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  13. Sam .C

    I sure like to be a driving test examiner have tried to access job vacancy on your site it's a night mare go on try it yourself there is no drop down box for this job a lot of big blogs but no action you can email the vacancy for examiners in London to me .
    Peter

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  14. Andy

    A friend of mine went to this assessment at carding ton and was challenged in role play by an actor saying he is fed up with all the l drivers in his street my friend replied with advice that he would put a sign in the test centre to alert instructors and the public re this road and how it's upsetting residents he used this answer because that's exactly how it s dealt with at his local test centre when he got his results back he had failed saying on his report he took no action to deal with the complaint so my question is simple should he of said tough luck old chap the cars have road tax and your road is a public highway what an absolute ridiculous way too recruit future driving examiners.

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  15. Chris

    Recently I was given a telling off because I made a comment in the test centre that I DID NOT WANT TO BE IN THE CAR AS AN OBSERVER BECAUSE I MADE A COMMENT TO A PUPIL BEFORE THE START OF THE TEST. It was a simple just think about the question and reply to the show me tell me to calm the pupil down from Afghanistan. I didn't think I had interfered with the driving test. I questioned examiners tone of saying that it sounded an angry tone towards me. It was denied by examiner. After this reprimand I feel now that the DVSA are a law unto themselves my trust in their role is shown as I'm in full control. I've never had this behaviour before after 11 years in this industry and I feel totally disillusioned about how you guys behave. You are quite happy to contact me about this grievance. I have been to nearly 30 test centres in the South East so quite an experienced ADI. I have actually lost my respect to how the DVSA behaves, I've always been supportive of your decisions but however I still see poor behaviour in the outcome of a test lacking. Please sort out your poor performers rather than keep supporting them, if in a real industry you would have your services removed.

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  16. Rob

    I'm sure a number of no shows for test are candidates who would give notice within the last 3 working days if they had an incentive. A 50% refund for example would encourage this, more tests available, and DVSA get paid extra for the trouble. A win,win,win surely? Not significant numbers, maybe, but every little helps.

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  17. Anna Hopcraft

    Read with interest this article - I have recently undergone the recruitment process and had a provisional job offer at the test centre of my choice only to be let down at the last minute because part-time hours didn't suit their operational needs. I would imagine any hours is better than none at all especially with the current situation. Extremely disappointed after a rigorous and time consuming recruitment process - complete waste of both my time and their resources and time.

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  18. xyz

    dvsa do not care!!!!!

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